So some of you know that I switched (back) to a mac. Great.
One tiny thing mudded the whole experience – a couple of days after getting the Macbook Pro, I’m finding a single “stuck” pixel. Really annoying (nothing life-threatning, but definitely not Apple-like…). So I call support. Great guys on the phone, really appreciative (and just as annoyed as I was by the pixel). Too bad I was on my way back to Israel – the land of service that sucks.
And so I’m faced with the local Apple representative (hope that they wouldn’t stay Apple affiliated after this) – who got the repair order from Apple US – to replace the screen or the entire laptop (yes – they would do that in the US…). BUT (and that’s a big BUT) – the local guys aren’t as savvy to help as their US counterparts. Especially if the laptop was not bought at the local Apple store (where the prices are literally double than in the US – and you get dirt on your keyboard in the form of Hebrew alongside the English engraving).
Long story short – laptop left at the authorized service center just to be returned with a “we don’t fix issues that concern dead or stuck pixels – live with it”.
Fast forward one week – entering a web scheduled Genius appointment at an Apple store in the US. Was late 20 minutes (flight delays). Huge line, but local crew is super supportive, getting the manager to deal with me (laptop is being used for work, and I kind’a got attached to it…). 2.5 hours later I get an email – come pick your laptop – we fixed it (in Israel it took them a whole day – without even touching it). Picked up the laptop when the store was CLOSED (staff was happy to assist, and offered additional support and tips).
Laptop has EVERYTHING new (looks like they just swapped out my disk and memory to a fresh piece). Fully working, no bad anything, one happy customer.
How F*#&ing hard was that huh?
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